Launching the iBlüm Early Years App
Skill Spotlight: Buyer Persona and Customer Journey
Skill Spotlight: Buyer Persona and Customer Journey
How it started
iBlüm Learning (formerly Devhaus Technologies) set out to build an all-in-one childcare management app that combined operational efficiency with personalized early learning
Competitors like HiMama, Brightwheel, and ProCare focused on admin and parent communication but lacked integrated learning features
The opportunity: Differentiate by addressing directors’ revenue needs, teachers’ workload pain points, and parents’ trust concerns
My role as Product Marketing Specialist was to lead research, craft positioning, and design the GTM strategy for launch
Approach & Process
To ground the product in real market needs, I drove a two-phase research and insight-gathering initiative
Market & Competitive Research: Analyzed North America’s childcare market, benchmarking 200+ apps to identify positioning gaps
Primary Research: Conducted interviews with parents, teachers, and directors to uncover goals, challenges, and unmet needs
Personas & Empathy Maps: Built three core personas (Director, Teacher, Parent) with mapped goals, frustrations, and success factors
Customer Journeys: Charted decision-making processes from awareness to adoption, highlighting critical influence points
Insights Synthesis: Identified that operations were table stakes; differentiation required personalized education + seamless user experience
Execution
I transformed insights into a clear GTM framework and customer-facing narratives.
Positioning & Messaging: Created value propositions for each persona:
Directors → “Grow your revenue and reputation with data-backed childcare.”
Teachers → “Superpowers to scale yourself while reducing admin load.”
Parents → “Your child’s day, in real time, with progress you can trust.”
GTM Strategy: Designed a phased plan covering research validation, branding, content creation, sales enablement, and post-launch adoption
Marketing Collateral: Developed messaging matrix, one-pagers, demo storylines, and campaign briefs tailored to each audience segment
Cross-Functional Alignment: Partnered with product and design to ensure app features, UX, and visuals directly reflected positioning pillars
Launch Enablement: Equipped sales and BD teams with narratives that bridged investor expectations and customer needs
Impact & Results
✅ Validated Product-Market Fit: Research confirmed demand for a hybrid childcare + learning solution, shaping roadmap priorities
✅ Clear Differentiation: Messaging focused on trust, ease of use, and child development, unlike competitors’ purely operational positioning
✅ Created reusable templates for personas, messaging, and GTM strategy that informed expansion beyond ECE